Invoice and Statement production and mail

Hygrade Business Group provides the benefits of outsourcing by developing focused data, print and mail solutions for your critical communications. With more than 25 years of experience in this area, we are uniquely positioned to provide seamless solutions. We offer industry-leading processing and document delivery solutions that meet your business communications needs.

We can interface with all major software platforms in the marketplace today. You can post your files on our secure FTP site, and we will program your data to fit your form. We then supply a PDF proof of the final document. Once approved, your document can be delivered electronically or printed, folded, inserted into your envelope, and mailed with any additional stuffers.

If you are concerned whether or not an outsource vendor can handle your data, you should be. Data is the lifeblood of your business, and entrusting it with someone without proven expertise and secure facilities can be disastrous. At Hygrade, your data is handled by professionals with more than 25 years of experience in data processing and programming. Our facility is secure and is SOC 2 certified.

We have never met a data source that we could not convert; even if you run a homegrown propriety system, we can handle it. Here are some well-known systems that we are currently working with:

• Broadridge – B228
• Beta
• CRI
• SIS
• DST – Mutual fund backend
• PFPC – Mutual fund backend
• Phase 3
• SEI – Trust Co. System
• Credit Union System

We can sort, process, calculate, and validate the client’s data using custom proprietary software for each client. Once the data has been converted and validated for accuracy, it is stored in a robust relational database. Unlike on a mainframe, all the data within the database can be queried and acted upon. This flexibility lets you look at the data in meaningful ways for your clients and your business.

Programming

• Software development
• Customized mainframe coding
• Database design and querying

Data Integration

• Extraction of your data from a variety of storage sources
• Merge and validate your data into usable information
• Present formatted information to clients and employees

Presentment

• Format, output and manage your data
• Provide professional, personalized quality documents
• Electronic documents

Today’s customers demand convenience and expect access to the latest products and services. Electronic Billing offers your business technologically advanced communication methods with your customers and will keep you ahead of the competition. We provide several different approaches to help your company move smoothly into the Electronic Bill Presentment and Payment (EBPP) or Electronic Invoice Presentment and Payment (EIPP) arena. Our solutions will help you reduce or eliminate postage and production expenses, provide instant delivery and access to accounts, and accelerate cash flow.

Understanding that a critical component of your business is providing customers with quick and accurate answers to their queries, Hygrade Business Group’s electronic billing solution gives your customer service representatives (CSRs) immediate access to vital billing information. Hygrade Business Group offers extensive search capabilities through our online platform, which empower your CSRs to retrieve and view invoices in real-time, allowing for immediate and accurate responses to customer concerns.

Financial Institutions:

• Account statements
• Year-end 1099 tax forms
• NSF notices
• Daily confirmations

General Business:

• Invoices
• Statements
• Direct mail

Our services raise the bar for high-volume document production. Our production process represents a unique combination of innovation and standardization, broad industry experience, responsive service, and stringent quality control standards, all established to guarantee error-free processing of your transactional documents. Utilizing the USPS’s NCOALink® service, your invoices are processed with the most recent address updates available using secure data-store technology.

• Utilities
• Leasing
• Newspaper
• Telecom

When working with sensitive customer information, we understand nothing is more important than keeping that information safe and making 100% sure it is delivered only to the intended recipient. That’s why all our facilities are SOC 2 certified and completely secure.

Utilizing the latest barcode technology (3 of 9 and 2D) we insure that the complete document gets stuffed into the envelope. We go 1 step further, employing cameras at the end of each inserter to double check that each document is accounted for and that there is never the dreaded “double stuff”. Anything other than zero defects is not an option.

The Hygrade Business Group Marketing Services department is a creative and experienced group of experts and graphic artists dedicated to your success. Our team knows how to combine new ideas with proven methods to develop a marketing plan that meets your unique needs. They can assist you in transforming your transactional documents into comprehensive marketing solutions.  Whether you are placing a message on an outer envelope to alert customers to a change or developing a large-scale marketing promotion, our team helps you to maximize the communication power of your statement.

Benefits

• Enhance your image
• Introduce a new product or service
• Highlight a special promotion or program
• Improve customer relations
• Describe terms and conditions
• Capture address changes or other information from customers

Your statement provides unparalleled opportunities to

• Up-sell and cross-sell products
• Generate additional revenue
• Increase brand awareness
• Introduce expanded service capabilities

Hygrade’s Statement Solution enables our customers to deliver transactional documents that enhance customer services, streamline back-office operations, and help them compete more effectively. Whether through the enhancement of the customer statement or the implementation of our turnkey eStatement platform, we are dedicated to delivering an exceptional customer experience that helps increase growth and generate customer loyalty.

Electronic Statement Solutions

We provide instant access to statements, confirmations, and other transactional documents through our e-statement portal. Clients are notified by email that their documents are available and directed to a secure portal via a link within the email. User name and password authentication are required, and after confirmation, clients can view current and archived documents in a secure environment. As you can see, this tool not only reduces cost by eliminating postage and production costs but also provides a valuable tool to your clients, enhancing your value and promoting client loyalty.

• Reduced cost
• Improved delivery time
• Improves customer retention
• Enhanced customer service
• Brand reinforcement
• Promote new products